Hands-On Execution Across Parts, Service & Sales
You built it. You shouldn’t be trapped in it.
Step Back Without Sacrificing Control, Speed, or Results
Fixed Operations Execution for Parts & Service Departments
We work directly inside parts, service, and warehouse operations to fix workflow, margins, and accountability.
The result: higher throughput, stronger gross profit, and fixed operations that run without constant owner firefighting.
Sales & Revenue Execution
Disciplined Sales Execution. Measurable Revenue Growth.
Process-driven pricing, follow-up, and accountability systems that scale.
Ownership & Leadership Support
Control the Business Without Being Trapped in It
We help owners step out of daily chaos by building clear reporting, delegation rules, and leadership coverage—so the business runs without constant oversight.
Growth & Scale Readiness
Growth Shouldn’t Break the Operation
We standardize processes, right-size staffing, and build capacity plans so you can grow without chaos, burnout, or margin erosion.
Operating Cadence & KPI Reporting
Reporting and Rhythm That Keep Performance Visible
We install simple, recurring reporting—manager scorecards, weekly operating cadence, issue tracking, and executive summaries—so there’s less guessing, no surprises, and real accountability.
Annual Execution Planning
Execution Plans Built to Be Used—Not Filed Away
We build annual plans tied directly to parts, service, and sales activity, with clear ownership, weekly scorecards, and incentives that drive the right behavior—because if it can’t be executed on the floor, it doesn’t belong in the plan.
Fractional COO Execution
Hands-On Operational Leadership That Runs the Business
We step in and own day-to-day execution across operations, people, cadence, and accountability—bringing order, clear priorities, and consistent results so decisions get made, performance stays visible, and owners can step away without the business slipping.
Transition & Exit Preparation
Operational Readiness for Succession, Partnerships, and Exit
We prepare businesses with clean reporting, reduced owner dependency, leadership bench strength, and operational clarity—so value is protected and flexibility is there when timing matters.
About The Hero Family
The Hero History
The Hero Philosophy
The Hero Philosophy
Founded in 2020, The Operations Hero was created to provide hands-on, senior-level operational leadership for industrial, equipment, and commercial service businesses. From the start, the focus has been execution — stepping directly into parts, service, sales, and leadership workflows to improve how the business actually runs. We intenti
Founded in 2020, The Operations Hero was created to provide hands-on, senior-level operational leadership for industrial, equipment, and commercial service businesses. From the start, the focus has been execution — stepping directly into parts, service, sales, and leadership workflows to improve how the business actually runs. We intentionally limit our work to three to five owner-led businesses at a time so every engagement receives full attention, direct involvement, and real accountability at the highest level. There are no handoffs, no junior teams, and no diluted focus. This model ensures faster decisions, tighter execution, and measurable improvements in performance while helping owners reduce dependency on themselves and regain control of their time without sacrificing results.
The Hero Philosophy
The Hero Philosophy
The Hero Philosophy
The Hero Family builds stronger owner-led businesses through hands-on execution, disciplined operations, and accountability at every level. We don’t sell consulting, reports, or frameworks — we work inside the operation to improve how the business actually runs across parts, service, sales, leadership, and daily decision-making. Our metho
The Hero Family builds stronger owner-led businesses through hands-on execution, disciplined operations, and accountability at every level. We don’t sell consulting, reports, or frameworks — we work inside the operation to improve how the business actually runs across parts, service, sales, leadership, and daily decision-making. Our method is simple: create clarity, remove bottlenecks, install repeatable workflows, and drive measurable results. We prioritize revenue growth first, margin improvement second, and long-term sustainability always — because healthy operations create stability for teams, flexibility for owners, and real enterprise value. We use practical systems and AI tools to speed up decisions, tighten execution, and keep performance consistent. Above all, we replace chaos with clarity — clear numbers, clear priorities, and a clear plan — so owners spend less time firefighting and more time building the business and the life they want.
The Hero Team
The Hero Philosophy
The Hero Team
The Hero Family is led by senior, operator-level fixed operations and sales execution leadership with decades of real experience inside heavy truck, equipment, and industrial service businesses. Every engagement is personally led at the top level — no handoffs, no junior consultants, and no generic advisory layers. Owners work directly wi
The Hero Family is led by senior, operator-level fixed operations and sales execution leadership with decades of real experience inside heavy truck, equipment, and industrial service businesses. Every engagement is personally led at the top level — no handoffs, no junior consultants, and no generic advisory layers. Owners work directly with experienced operators who take responsibility for execution, direction, and accountability.
Supporting this leadership is a dedicated operations and analytics team that organizes data, builds clear reporting, and applies AI-enabled tools to consolidate information across systems, vendors, and markets. This team turns fragmented data into clear insights, actionable priorities, and decision-ready intelligence — exactly when owners and leaders need it.
Together, the Hero Family operates as an extension of your organization — combining hands-on leadership, disciplined execution, and modern analytics to deliver clarity, performance, and long-term enterprise value without adding bureaucracy or slowing the business down.